Tires Plus Total Car Care Guarantees it’s Priced Right, Fixed Right and Warranted.
Best Tire Price
We will match any locally advertised price on tires. If you find a better price within 30 days of purchase, We’ll give you twice the amount of the difference back.*
Limited Nationwide Service Warranty
Your Complete Satisfaction is Important to Us:
At Tires Plus Total Car Care, our goal is complete customer satisfaction. If you have any questions or concerns regarding the service you received or our nationwide limited warranty, please contact the Manager of the store you visited. You may also contact Customer Retention toll free at 800-440-4167.
Fixed Right Guarantee:
We promise that the services we perform will be fixed right the first time. If the automotive repair or service was performed improperly, then we will re-perform the service at no additional charge to you, during the established warranty period.
On Time Guarantee:
We value your time. If your vehicle is not ready at the time we promised, we will offer a 10% discount on your next purchase (discount cannot exceed $25.00) which is valid at any company-owned Tires Plus Total Car Care Store. The subsequent second visit must occur within one year of the original service. This discount can not be used to reduce outstanding debt.
What is Warranted and for how Long:
Most parts and services purchased at Tires Plus Total Car Care are covered by a minimum of twelve (12) months or 12,000 miles, whichever comes first, with some parts and services carrying a different warranty. Some exclusions may apply; please see details below. Warranties apply to parts installed and service performed on private passenger vehicles. This warranty is valid at company-owned Tires Plus Total Car Care locations.
Auto parts which prove to be unserviceable during the warranty period will be replaced free of any additional charge for parts or labor, except as noted under “Exclusions”, below.
|Oil Change and Oil Filter||3 Months / 3,000 Miles||3 Months / 3,000 Miles|
|Air, Fuel, Cabin Air and Transmission Filters (for workmanship and material related issues)||6 Months / 6,000 Miles||6 Months / 6,000 Miles|
|New or Remanufactured Starters and Alternators||24 Months / 24,000 Miles||12 Months / 12,000 Miles|
|Standard Brake Service - Brakes Shoes, Disc Pads (1)||Lifetime (1)||12 Months / 12,000 Miles|
|Standard Brake Service with Brake Fluid Exchange - Brake Shoes, Disc Pads (1) Service Includes: Brake Fluid Exchange / Adjust Rear Brakes (if applicable)||Lifetime (1)||24 Months / 24,000 Miles|
|Lifetime Brake Service - Brake Shoes, Disc Pads, Calipers and / or Wheel Cylinders, and Brake Installation Hardware (1)||Lifetime (1)||Lifetime (1)|
|Shocks and Struts||Lifetime||12 Months / 12,000 Miles|
|Steering & Suspension Parts||Lifetime||12 Months / 12,000 Miles|
|Lifetime Alignment Service (2)||N / A||Lifetime (2)|
|Lifetime Wheel Balance (3)||Lifetime (3)||Lifetime (3)|
All lifetime warranties are only valid for as long as the original customer owns the vehicle.
Costs of additional brake system components, including master cylinders, rotors, drums and all additional labor, are warranted for a period of twelve (12) months or 12,000 miles, whichever comes first.
If parts are required to restore vehicle to manufacturer’s alignment specifications, then those parts and the labor required to install them are not covered. Subject to in-store equipment availability and employee qualifications to align vehicle.
Lifetime balance is only warranted so long as originally balanced tire remains on wheel. If needed, additional charge may apply for resetting the Tire Pressure Monitoring System (TPMS).
Other Service Warranty Exclusions: Replacement of anti-freeze or clamps is not included in the warranty on belts/radiator hoses. Cost of refrigerant and recharging of the air conditioning system is not included with the warranty on air conditioner parts or air conditioner compressors. Cost of additional brake system components, including rotors and drums and/or labor to restore Brake System to its safe proper operation is not included with the warranty on Brake Shoes, Disc Pads, Calipers and/or Wheel Cylinders and all other hardware. Batteries are covered by a separate warranty from the manufacturer.
Tire Warranty Information:
Tires purchased at Tires Plus Total Car Care are covered by a Manufacturer’s Limited Warranty from workmanship and material related issues. Tires may also be covered by a Supplemental Mileage Limited Warranty which varies by tire brand and model. Information about these tire warranties is provided separately at the time of purchase.
General Provisions (Applicable to All Warranties)
All Tires Plus Total Car Care guarantees are given by Tires Plus Total Car Care. They are only offered through company-owned Tires Plus Total Car Care stores. These guarantees do not in any way alter the provisions of the “LIMITED NATIONWIDE SERVICE WARRANTY” with regard to the warranty on service or auto parts. The complete terms of the “LIMITED NATIONWIDE SERVICE WARRANTY” are available at every company-owned Tires Plus Total Car Care stores. Find a store near you.
Who is Covered by the Warranties Listed in this Document?
This warranty covers only the original purchaser of the installed parts and/or services.
Where will the Warranties be Honored?
Take your vehicle to the Tires Plus Total Car Care Store which sold the warranted parts and/or service work, or any other company-owned Tires Plus Total Car Care Store in the United States. Call 1-800-TIRES-PLUS (800-847-3775) to find a company owned location.
How can a Claim be Made Under the Warranties?
The original invoice from the store at which the original work was performed must be presented in order to get the benefit of the warranty.
What Other Conditions Apply?
The obligations undertaken in these warranties are offered only on the above items and conditions, and may not be enlarged or altered by anyone. This warranty document does not apply to products or vehicles used for commercial, racing, or off-road purposes, or to damage caused by abuse or accident.
TO THE EXTENT PERMITTED BY LAW, BRIDGESTONE RETAIL OPERATIONS, LLC, AND ITS TIRES PLUS TOTAL CAR CARE STORES DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
CONSUMER RIGHTS: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
GIVEN BY: Tires Plus Total Car Care Stores identified in stamp or, if none, by Bridgestone/Firestone North American Tire, LLC, 535 Marriott DriveNashville, TN 37214
* Customer must provide a current local advertisement. This guarantee excludes clearances, closeouts, catalogs and internet quotes. This refund is not to be combined with any other offer or used to reduce outstanding debt.
This Limited Warranty covers new BRIDGESTONE, FIRESTONE, LEMANS, DAYTON and PRIMEWELL brand passenger and light truck tires. See “Other Brands’ Warranties” section below for applicable warranty information on different brand passenger or light truck tires purchased from Bridgestone or Firestone locations.
This Limited Warranty only applies to the original purchaser, and is valid if all the following apply:
- The tire was purchased after June 1, 2011.
- The tire is a size and speed rating equivalent to or greater than that specified by the vehicle manufacturer.
- The tire has been used only on the vehicle on which it was originally installed.
- The tire has not been used in commercial service (exception: certain coverage applies to Bridgestone Duravis and Firestone Transforce tires if used in commercial service).
Bridgestone Platinum Pact Limited Warranty
The Platinum Pact Limited Warranty covers all Bridgestone brand passenger and light truck tires — except winter, and “temporary use” spare tires. A tire covered by the Platinum Pact Limited Warranty will be replaced with an equivalent new tire either free of charge or for a pro-rated purchase price if the tire becomes unusable for any reason within the manufacturer’s control under the conditions listed in the Warranty Manual.
Firestone Gold Pledge Limited Warranty
The Gold Pledge Limited Warranty covers all Firestone brand passenger and light truck tires except winter, and “temporary use” spare tires. A tire covered by the Gold Pledge Limited Warranty will be replaced with an equivalent new tire either free of charge or for a pro-rated purchase price if the tire becomes unusable for any reason within the manufacturer’s control under the conditions listed in the Warranty Manual.
Basic Limited Warranty
The Basic Limited Warranty covers all tires in the following brands:
A tire covered by the Basic Limited Warranty will be replaced with an equivalent new tire for a pro-rated purchase price if it becomes unusable for any reason within the manufacturer’s control under the following conditions:
- There is no free replacement period.
- Coverage extends up to 5 years (3 years for Primewell brand) from the date of purchase — proof of purchase date required. Without proof of purchase date, then 6 years (4 years for Primewell brand) from the date of tire manufacture. During this period, the tire will be replaced charging a pro-rated purchase price. To determine the replacement price, the percent of worn tread is multiplied by THE RETAILER’S selling price for the replacement tire(s) at the time of the warranty transaction. The appropriate taxes, mounting, balancing, disposal fees, and other service charges may be added to the replacement price.
- The tire must not be worn to 2/32 inch (1.6 mm) or less remaining original tread depth (i.e. worn down to the top of the built-in indicators in the tread grooves).
- Exclusions apply — as identified in the section “What This Limited Warranty Does Not Cover.”
30 Day Buy & Try Guarantee
Certain Bridgestone and Firestone brand passenger and light truck tires sold in sets of 4 or more tires through an authorized retailer are covered by the 30-Day Buy & Try Guarantee. If a retail customer is not completely satisfied with his/her eligible Bridgestone or Firestone brand tires, the tires can be returned to the location where they were originally purchased within 30 days of purchase for a full refund or exchange. Original proof of purchase is required. The 30-Day Buy & Try Guarantee applies only to full sets of tires (4 or more tires purchased together); return of less than a full set of tires will not be accepted.
Bridgestone and Firestone brand tires ineligible for the Buy & Try Guarantee:
- Winter tires (including Blizzak models)
- Run-Flat Tires (RFT) (however, Potenza RE960AS RFT tires are eligible)
- Potenza RE-01R and Potenza RE-11R tires
- Original equipment tires on new vehicles
- “Temporary use” spare tires
Additional exclusions apply, as identified in the section “What This Limited Warranty Does Not Cover”.
Winter Tire and Temporary Spare Warranty
A Bridgestone brand winter, or “temporary use” spare tire will be replaced with an equivalent new tire for a pro-rated purchase price if the tire becomes unusable for any reason within the manufacturer’s control under the conditions listed in the Warranty Manual.
Other Brands’ Warranties
If you’ve purchased a passenger or light truck tire bearing one of the following brands, visit the applicable website or dial the customer service number for complete information on your warranty.
Supplemental Mileage Limited Warranty
If a tire covered by the Supplemental Mileage Limited Warranty wears evenly across the tread down to the treadwear indicators — 2/32 inch (1.6 mm) — during the stated warranted mileage for that tire (as evidenced by the vehicle’s odometer), the tire will be replaced with an equivalent new tire for a pro-rated purchase price under the conditions listed in the Warranty Manual.
Road Hazard Protection Warranty
Tires qualifying for replacement hereunder will be replaced with an equivalent new tire for a pro-rated purchase price. If a registered tire is discontinued or not available, a tire of similar value (to be determined at the discretion of THE RETAILER), will be substituted. Mounting and balancing of a repaired or replaced tire will be free of charge.
No tire covered by this Certificate will be eligible for replacement more than once or repair more than twice during the coverage period. Coverage can be purchased for a tire that has been replaced or repaired for an additional charge and taxes, where applicable.
When the tire is worn down to 2/32nds of an inch, this Tire Replacement or Repair Certificate coverage ends.