Repair & Maintenance Service Warranties & Guarantees
The Tires Plus Guarantee:
Priced Right, Fixed Right & Warranted
BEST TIRE PRICE
Tires Plus will match any locally advertised price on tires. If you find a better price within 30 days of purchase, we’ll give you twice the amount of the difference back.*
Limited Nationwide Service Warranty
YOUR SATISFACTION IS IMPORTANT TO US:
At Tires Plus, our goal is customer satisfaction. If you have any questions or concerns regarding the service you received or our nationwide limited warranty, please contact the Manager of the store you visited. You may also contact Customer Retention toll–free at 800–440–4167.
FIXED RIGHT GUARANTEE:
We promise that the services we perform will be fixed right the first time. If the automotive repair or service was performed improperly, then we will re–perform the service at no additional charge to you, during the established warranty period.
We value your time. If your vehicle is not ready at the time we promised, we will offer a 10% discount on your next purchase (discount cannot exceed $25.00) – which is valid at any company–owned Tires Plus location.**
WHAT IS WARRANTED — AND FOR HOW LONG:
Most parts and service purchased at Tires Plus are covered by a minimum of twelve (12) months or 12,000 miles, whichever comes first, with some parts and services carrying a different warranty. Some exclusions may apply; please see details below. Warranties apply to parts installed and service performed on private passenger vehicles. This warranty is valid at company–owned Tires Plus locations.
Auto parts which prove to be unserviceable during the warranty period will be replaced free of any additional charge for parts or labor, except as noted under "Exclusions" below:
|REPAIR & SERVICE WARRANTY INFORMATION — CHART|
|Oil Change & Oil Filter||3 Months / 3,000 Miles||3 Months / 3,000 Miles|
|Air, Fuel, Cabin Air & Transmission Filters (for workmanship and material–related issues)||6 Months / 6,000 Miles||6 Months / 6,000 Miles|
|New or Remanufactured Starters & Alternators||24 Months / 24,000 Miles||12 Months / 12,000 Miles|
|Standard Brake Service – Brake Shoes, Disc Pads (1)||Lifetime (1)||12 Months / 12,000 Miles|
|Standard Brake Service with Brake Fluid Exchange – Brake Shoes, Disc Pads (1); Service includes: Brake Fluid Exchange / Adjust Rear Brakes (if applicable)||Lifetime (1)||24 Months / 24,000 Miles|
|Lifetime Brake Service – Brake Shoes, Disc Pads, Calipers and / or Wheel Cylinders, and Brake Installation Hardware (1)||Lifetime (1)||Lifetime (1)|
|Shocks & Struts||Lifetime||12 Months / 12,000 Miles|
|Steering & Suspension Parts||Lifetime||12 Months / 12,000 Miles|
|Lifetime Alignment Service (2)||N / A||Lifetime (2)|
|Lifetime Wheel Balance (3)||Lifetime (3)||Lifetime (3)|
All lifetime warranties are only valid for as long as the original customer owns the vehicle.
1. Costs of additional brake system components, including master cylinders, rotors, drums and all additional labor, are warranted for a period of twelve (12) months or 12,000 miles, whichever comes first.
2. If parts are required to restore vehicle to manufacturer’s alignment specifications, then those parts and the labor required to install them are not covered. Subject to in–store equipment availability and employee qualifications to align vehicle.
3. Lifetime balance is only warranted so long as originally balanced tire remains on wheel. If needed additional charge may apply for resetting the Tire Pressure Monitoring System (TPMS).
Other Repair & Service Warranty Exclusions: Replacement of anti–freeze or clamps is not included in the warranty on belts/radiator hoses. Cost of refrigerant and recharging of the air conditioning system is not included with the warranty on air conditioner parts or air conditioner compressors. Cost of additional brake system components, including rotors and drums and/or labor to restore Brake System to its safe, proper operation is not included with the warranty on Brake Shoes, Disc Pads, Calipers and/or Wheel Cylinders and all other hardware. Batteries are covered by a separate warranty from the manufacturer.
TIRE WARRANTY INFORMATION:
Tires purchased at Tires Plus are covered by a Manufacturer’s Limited Warranty from workmanship and material–related issues. Tires may also be covered by a Supplemental Mileage Limited warranty which varies by tire brand and model. Information about these tire warranties is provided separately at the time of purchase.
GENERAL PROVISIONS (APPLICABLE TO ALL WARRANTIES):
All Tires Plus guarantees are given by Tires Plus. They are only offered through company–owned Tires Plus stores. These guarantees do not in any way alter the provisions of the "LIMITED NATIONWIDE SERVICE WARRANTY" with regard to the warranty on service or auto parts. The complete terms of the "LIMITED NATIONWIDE SERVICE WARRANTY" are available at every company–owned Tires Plus stores. Find a store near you.
WHO IS COVERED BY THE WARRANTIES LISTED IN THIS DOCUMENT:
This warranty covers only the original purchase of the installed parts and/or services.
WHERE THE WARRANTIES WILL BE HONORED:
Take your vehicle to the Tires Plus store which sold the warranted parts and/or service work, or any other company–owned Tires Plus store in the United States. Call 1–800–TIRES–PLUS (800–847–3775) to find a company–owned location.
HOW TO MAKE A CLAIM UNDER THE WARRANTIES:
The original invoice from the store at which the original work was performed must be presented in order to get the benefit of the warranty.
OTHER CONDITIONS THAT APPLY:
The obligations undertaken in these warranties are offered only on the above items and conditions, and may not be enlarged or altered by anyone. This warranty document does not apply to products or vehicles used for commercial, racing, or off–road purposes, or to damage caused by abuse or accident.
TO THE EXTENT PERMITTED BY LAW, BRIDGESTONE RETAIL OPERATIONS, LLC, AND ITS TIRES PLUS TOTAL CAR CARE STORES DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
CONSUMER RIGHTS: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
GIVEN BY: Bridgestone Retail Operations, LLC, 333 East Lake Street, Bloomingdale, IL 60108, doing business as Tires Plus Total Tire Care.
NOTICE: A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs do not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other laws.
*Customer must provide a current local advertisement. This guarantee excludes clearances, closeouts, catalogs and internet quotes. This refund is not to be combined with any other offer.
**The subsequent second visit must occur within one year of the original service. This discount cannot be used to reduce outstanding debt.