How Tires Plus Earned the J.D. Power Award for Best in Customer Satisfaction

  • August 19, 2022
JD Power Award JD Power Award

At Tires Plus, we believe in the importance of customer satisfaction in the automotive industry. But don’t take our word for it! J.D. Power has officially recognized Tires Plus as #1 in customer satisfaction for aftermarket tire replacement. J.D Power surveyed thousands of vehicle owners and evaluated many other aftermarket service providers. But in the end, we believe our commitment to providing you with the best service helped us earn this award and, ultimately, your continued business.

What Makes Tires Plus #1 in Customer Satisfaction for Aftermarket Tire Replacement

Why do we, at Tires Plus, believe we’ve earned the top spot for the best customer satisfaction in the automotive industry? Because we put the customer first, treat every appointment with the utmost importance, and we fix your vehicle right the first time.

We Put the Customer First

At Tires Plus, we pride ourselves on providing the best customer experience for every person that enters one of our hundreds of locations across the country. How do we do this? By always putting your needs first. We strive to keep you informed about your vehicle service and ensure you understand the full scope of the work to be done before we begin. You should still be in the driver’s seat even when your vehicle is in our shop.

We Treat Every Appointment With the Utmost Importance

Our service advisors aren’t just experts in the field of tire and automotive services — they’re also experts at determining your needs when you walk in the door. We understand that no two service appointments are the same, and that for some customers, walking into an auto repair shop can be intimidating.

After all, getting your car fixed is likely the last thing you’d like to be doing. But no matter how big or small the job seems, we treat each one with the same level of importance. The integrity of our work matters.

We Fix it Right the First Time

Whether your car is making strange noises, you’re coming in to replace or repair a flat tire, or it’s time for routine maintenance services, our experts are prepared for the job. At Tires Plus, you'll leave with confidence knowing that your repair or maintenance services were done right the first time, right on time.

Tires Plus Was Also Named #1 in Four Additional Study Factors

Tires Plus also received #1 placement in the factors below.

Ease of Scheduling/Getting Your Vehicle in for Service

Scheduling a service or repair appointment for your vehicle shouldn’t be a hassle. After all, taking time out of your day to bring your car into the shop can be inconvenient!

At Tires Plus, we don’t believe that making your appointment or finding a time that is convenient for you should be difficult. That’s why it’s simple to schedule your appointment online! Choose the service you’re looking for and find a day and time that works best for you.

If you’d rather schedule your service appointment with one of our service advisors, you can call or visit your local Tires Plus for help.

Service Advisor Performance

Our service advisors are often the first people you come in contact with when visiting one of our locations. We believe you should receive the same level of care from our service advisors as your vehicle does from our technicians. From tire recommendations to service suggestions, our service advisors are equipped to provide you with the help you need for the best experience.

Service Advisor Courtesy

Getting good help is one thing. Getting it with a good attitude is another! Our service advisors at Tires Plus aren’t just here to answer your questions. We’re also here to help make you feel as comfortable as possible — especially when making big decisions about your vehicle.

Quality of Work

We’ve mentioned doing our work right the first time — because we feel it should be! And we believe the only way to achieve this is to provide consistent, quality work for every job and every customer that enters our shop. Whether it’s an oil change, a brake service, or tire replacement, we believe the quality of our work always speaks for itself. [CM1]

Get #1 Tire Care Near You from Tires Plus!

Are you looking for an auto shop for tire, repair, or maintenance services? Schedule your appointment at Tires Plus ranked best in customer satisfaction for aftermarket tire replacement by J.D. Power. . Our experts will provide you with quality tire care and inform you of any recommended to-do's before we even start them.

At Tires Plus, we know how to improve customer service in the automotive industry, and that begins by meeting your needs first. Book your appointment online, give us a call, or visit a local Tires Plus location near you today!

[CM1]Since the award is specifically for Tire-Replacement, we didn't want to create the notion that oil change and brake service were awarded as well.

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